Terms of sale | CARPEX

AK - Alliance Knot d.o.o.

AK - ALLIANCE KNOT, dejavnosti v vodnem prometu, d.o.o.
Pristaniška ulica 2, 6000 Koper, Slovenija

VAT ID: SI18758878
Registration number: 3954749000
Registry authority: Okrožno sodišče Koper

Seller and scope

The seller is the company identified below. These terms govern online purchases and CARPEX enquiries. We primarily serve businesses and hospitality, but mandatory consumer rights apply when an individual buys outside their professional activity. Special installation or bespoke manufacturing terms are agreed in writing in the quotation.

Products and quotations

Product pages show specifications, codes and available manufacturer information. Images may show a product family; colour, configuration and compatibility are confirmed in the quotation. “On request” does not mean a fixed selling price or guaranteed stock. An enquiry is non-binding and creates no payment obligation.

Prices and delivery

Published selling prices are in euros and include VAT. Tax treatment is explicitly stated in bespoke quotations. Purchase costs are not public selling prices. Delivery charges and the final amount are shown before a binding order or included in the quotation. Online checkout is for delivery within Slovenia; other countries require prior agreement.

Ordering process

Add products to your selection, review quantities, enter your details and check the total. Correct errors before confirming or return to the previous step. Where purchasing is enabled, the “Order with an obligation to pay” button submits a binding order. The contract is concluded when the seller confirms the order on a durable medium, normally by email, after checking availability. The automatic email confirmation with the pro forma invoice confirms acceptance and contains the agreed details; the on-screen display alone is not evidence of dispatch. If we cannot accept the order, we will inform you and refund any payment received.

Payment and fulfilment

Payment is exclusively by bank transfer to the seller’s account. After ordering, we email a PDF pro forma invoice with the amount, IBAN, beneficiary, reference and payment deadline. A pro forma invoice is a payment request, not a VAT invoice. We issue an invoice or advance-payment invoice in accordance with tax rules and the actual business event. Cash on delivery and card payments are currently unavailable. No account is debited automatically; the buyer initiates the transfer through their bank. Delivery timing is agreed when ordering; unless otherwise agreed, goods are delivered to consumers within 30 days of concluding the contract. Statutory rights to an additional delivery period and withdrawal apply in the event of delay. For bespoke products, specifications, price and timing are agreed in writing before the contract.

Monthly rental and servicing

Monthly rental starts with a non-binding enquiry. Before concluding a contract, we agree in writing on the device, monthly price including taxes, duration, start date, refill supply, servicing, installation or return costs and cancellation arrangements. Rental begins only after the offer and contract are accepted. We then email pro forma invoices for the agreed monthly periods; payment is by bank transfer. Rental is not an instalment purchase or transfer of ownership unless separately agreed. Servicing is provided within the agreed contractual scope; free services, included refills or a specific response time apply only where expressly agreed. A consumer distance contract for services generally allows 14 days from conclusion to withdraw. Starting the service before that period ends requires the consumer’s express request; the consequences and any proportionate costs are explained before conclusion. The contract does not exclude mandatory consumer rights.

Language and records

The website is available in Slovenian, Croatian and English. We arrange the offer and contractual documents in the selected language. Orders are stored electronically; you may request a copy by email. When ordering, you receive a PDF copy of the applicable terms, privacy notice, withdrawal information and withdrawal form. You can also print or save the terms using your browser. Translation or contractual arrangements do not restrict mandatory consumer rights.

Withdrawal, non-conformity and warranty

For distance contracts, consumers generally have 14 days from receipt to notify withdrawal without giving a reason. The process, form, return costs and statutory exceptions appear on Returns and complaints. The seller is liable for non-conformity appearing within two years of delivery; any warranty does not restrict these rights. Business purchases are governed by the contract and the Slovenian Obligations Code.

Complaints and disputes

Send a written complaint to info@carpex.si or the company’s postal address. We acknowledge receipt without undue delay and reply in writing within 15 days; a shorter statutory deadline takes precedence. We seek an amicable resolution. The supplier does not recognise a particular alternative consumer dispute resolution provider as competent to resolve disputes. This does not restrict access to courts. Slovenian law applies without limiting mandatory consumer protections under the applicable law, including for sales to Croatia.

The websites carpex.si, sinyal.carpex.si and shoop.carpex.si are operated by AK - Alliance Knot d.o.o. CARPEX and Sinyal are presentation catalogues with enquiries; the cart and ordering are on shoop.carpex.si. The same controller handles the data. The cart is stored only in the shop’s browser storage.